Simple Hosting Guarantees
Since our inception, we have been creating the ideal hosting experience, and platform with one common goal: to maintain a reliable service. Based on our historically robust infrastructure, we are proud to guarantee that our uptime will never drop below 99.9%*. A guarantee based on reality... who would have thought?!
Service Quality Guarantee
We guarantee that we'll provide quality service, specifically:
99.9% Uptime Guarantee
We guarantee an impressive minimum network uptime of 99.9%*.
Money Back Guarantee
Your satisfaction or your money back! If you cancel within the money back guarantee period of 7 days Simple Hosting will refund your account.**
Real People
We guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and can answer your questions, fix your problems and help you resolve your issues.
24/7 Email Suppport
And when you do contact us, we'll answer your email quickly (e-mail response times generally are under 20 minutes)
*If Simple Hosting fails to provide the promised 99.9% uptime, we will credit your account with a months hosting costs. For our full guarantee details please see our Terms & Conditions agreement.
**7-Day Money Back Guarantee And Refund Policy - Simple Hosting maintains a 'no-questions asked' money back guarantee on all our hosting plans. If you decide to cancel within the money back guarantee period of 7 days, you will receive a full refund.